April 22, 2008
New Employee Survey Confirms Same
Old Reality at DHS
The results of a new survey
of Department of Homeland Security (DHS) employees
confirm what NTEU has been saying for some time—that
the department’s morale crisis is actually a
crisis of leadership.
30 percent of CBP employees responding to a DHS
Survey expressed satisfaction with their involvement
in workplace decisions.
The component of the survey questioning U.S. Customs
and Border Protection (CBP) employees found that a
majority of respondents do not feel listened to, engaged
or motivated by management, nor are they confident
in management policies and practices.
"This is failure to manage effectively on a
grand scale, and that continues to put the nation
at risk," Kelley said.
Here are just a few responses from CBP employees:
• A mere 27.1 percent believe their leaders
generate high levels of motivation and commitment
in the workforce;
• Only 29.5 percent, said they are satisfied
with the policies and practices of senior agency leadership;
• Only 30 percent said they are satisfied with
their involvement in decisions affecting their work.
DHS initiated this annual survey after consistently
ranking at or near the bottom on all key questions
of the Office of Personnel Management's bi-annual
survey of federal employees government-wide.
While CBP officials have begun a series of workplace
visits in several cities, NTEU believes this is only
a first step. Management must do more not only to
gather employee input, but to work with NTEU and involve
employees in decisions involving their work.
For the complete story, visit www.dhsunion.org.
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