April 22, 2008

New Employee Survey Confirms Same Old Reality at DHS

The results of a new survey of Department of Homeland Security (DHS) employees confirm what NTEU has been saying for some time—that the department’s morale crisis is actually a crisis of leadership.

Only 30 percent of CBP employees responding to a DHS Survey expressed satisfaction with their involvement in workplace decisions.

The component of the survey questioning U.S. Customs and Border Protection (CBP) employees found that a majority of respondents do not feel listened to, engaged or motivated by management, nor are they confident in management policies and practices.

"This is failure to manage effectively on a grand scale, and that continues to put the nation at risk," Kelley said.

Here are just a few responses from CBP employees:

• A mere 27.1 percent believe their leaders generate high levels of motivation and commitment in the workforce;

• Only 29.5 percent, said they are satisfied with the policies and practices of senior agency leadership; and

• Only 30 percent said they are satisfied with their involvement in decisions affecting their work.

DHS initiated this annual survey after consistently ranking at or near the bottom on all key questions of the Office of Personnel Management's bi-annual survey of federal employees government-wide.

While CBP officials have begun a series of workplace visits in several cities, NTEU believes this is only a first step. Management must do more not only to gather employee input, but to work with NTEU and involve employees in decisions involving their work.

For the complete story, visit www.dhsunion.org.

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